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Frequently Asked Questions

What is the The Big Escape?

You and your crew will have the opportunity to join Dan Rooney’s criminal masterminds and take down Big Al’s Casino! This is a self-managed city-wide Escape Game played on your Smartphone on our purpose build app. You will move around the city using the app’s GPS and complete a range of brain teasers and challenges.

How many people are in a team?

We would recommend up to 4 people per team when using your smartphone. If you wish to add more than we would suggest to use a large tablet, as the game is very visual and requires all team members to be able to see the phone/tablet screen.

How much is it for a ticket?

All tickets are €14

Where do I download the app?

Once you make your booking you will be sent instructions on how to download the app

What type of payment method is required?

We accept all major credit cards, and this can be made directly through our online booking system before the event.

Can families and kids play?

Yes, it is great fun for all the family but young children should be accompanied by an adult.

How long is The Big Escape?

It takes anything from two to three hours but you can pause and resume the game if you would like to take a break for refreshments.

What is included within my ticket?

You will receive a ticket, your designated location, date & time, as well as your username and password.

What is the cancellation policy?

Tickets are non refundable. Should an event be cancelled due to poor weather the tickets can be used at another time.

Where are my photos & videos?

All photos and videos are automatically saved within the mobile device’s media gallery and within the app.

I need help, who do I contact?

Please direct message on Facebook or email: info@thebigescape.com 

Can I login before the event?

No, you can only login on the day of the event at the designated location during the scheduled time. 

I cannot start the game, what do I do?

Make sure to have a strong internet connection, check the username and password (be careful of spaces and capital letters). If the issue continues, please message us through Facebook direct messenger and we will reply as quickly as possible.

I cannot open a question, why is this?

You can only open a question if the game time is running, the team name has been entered and your device has a strong internet connection. If the issue continues, please message us through Facebook direct messenger and we will reply as quickly as possible.

What happens if my phone/tablet battery dies?

You can resume the game on another device. The new device must be connected to the internet and download the app from Apple App store or Google Play store . Once downloaded, please open the app and login with the username and password for the game. Press 'start the game' , 'resume with existing team' and select your team name. The new device will be able to continue from the last saved position.

What happens if my phone/tablet stops working and I must reboot?

You can continue the game on the same device. Once your phone/tablet reboots, please open the app and press ‘Continue last game’.

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